Welcome to Rowe Casa Organics! These Terms and Conditions govern your use of our website and purchases from our store. By accessing ladyskincarestore.com and making a purchase, you agree to these terms. Please read them carefully.

At Rowe Casa Organics, we’re committed to your wellness journey, and we believe in transparency and integrity in all our interactions. These terms are designed to protect both you and us, ensuring a positive experience with our natural products.

1. Acceptance of Terms

By accessing and using Rowe Casa Organics’ website (ladyskincarestore.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns Policy.

If you disagree with any part of these terms, please refrain from using our website or purchasing our products. We reserve the right to update these terms at any time, and continued use of our site constitutes acceptance of any changes.

2. User Obligations and Responsibilities

Account Integrity

  • You must provide accurate and complete information when creating an account or placing an order
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to notify us immediately of any unauthorized use of your account

Appropriate Use

  • You agree not to use our website for any unlawful purpose or in any way that might harm, disable, or overburden the site
  • You will not attempt to gain unauthorized access to any part of our website, systems, or networks
  • You agree not to use automated systems or software to extract data from our website without our permission

Age Restrictions

Our website and products are intended for users who are at least 18 years old. By using our site and purchasing our products, you confirm that you meet this age requirement.

3. Products and Services Description

Product Information

Rowe Casa Organics offers a carefully curated selection of natural wellness products across multiple categories including:

  • Body Care and Face Care
  • Essential Oils
  • Hair Care and Personal Care
  • Home Care and Household items
  • Baby products
  • Wellness and Sleep aids
  • Outdoor and Pet products

Product Authenticity

All our products are organic and naturally formulated. We take great care in sourcing ingredients and crafting formulations that align with our commitment to purity and sustainability.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and provide a refund for that item.

Important: While we strive to display product colors and images as accurately as possible, we cannot guarantee that your device’s display will accurately reflect the actual product colors.

4. Orders and Payment Terms

Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraud or unauthorized activity
  • Inability to ship to your location

Order Confirmation

After placing your order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance. Acceptance occurs when we ship your order, at which point a contract is formed between you and Rowe Casa Organics.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing and Taxes

All prices are listed in US Dollars. For international orders, your credit card company or PayPal will determine the exchange rate. You are responsible for any customs duties, taxes, or other charges imposed by your country’s customs or tax authorities.

5. Shipping and Delivery

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods

We offer two shipping options:

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipping)

Shipping Areas

We ship globally with the exception of some parts of Asia and select remote regions. International customers may experience slightly longer delivery times due to customs processing.

Delivery Responsibilities

Once we hand your package to the shipping carrier, responsibility for the package transfers to you. Any delays, damages, or losses during transit are the responsibility of the shipping carrier, though we will assist you in resolving any issues.

6. Returns and Refunds

Return Policy

Your complete satisfaction is essential to our mission. If any product doesn’t meet your expectations, we offer a straightforward returns process.

Return Conditions

  • Return Window: 15 days from delivery date
  • Condition: Products must be unused and in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Non-Returnable Items

To ensure the safety and integrity of our natural products, the following cannot be returned:

  • Opened Body Care & Face Care products (for hygiene reasons)
  • Used Essential Oils (once opened cannot be resold)
  • Personal Care items that have been unsealed
  • Final sale items (clearly marked in product descriptions)

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Return shipping costs are non-refundable except in cases of our errors.

7. Intellectual Property

Ownership

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Rowe Casa Organics or our content suppliers and is protected by international copyright laws.

Use Restrictions

You may not:

  • Republish material from our website without prior written consent
  • Sell, rent, or sub-license material from our website
  • Reproduce, duplicate, or copy material from our website for commercial purposes
  • Modify or redistribute content from our website

Trademarks

“Rowe Casa Organics,” our logo, and all related product and service names are trademarks of Rowe Casa Organics. You may not use these marks without our prior written permission.

8. Limitation of Liability

General Limitation

To the fullest extent permitted by law, Rowe Casa Organics shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Product Usage

While we take great care in formulating our natural products, individual results may vary. We recommend performing a patch test before using any new skincare product. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

Maximum Liability

In no event shall Rowe Casa Organics’ total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our website or purchasing products.

Medical Disclaimer: Our products are wellness-focused but are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional before using our products if you have specific health concerns.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

By using our website, you consent to the processing of your personal data as described in our Privacy Policy and agree to the transfer, storage, and processing of your data in the United States.

10. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Colorado, United States.

Dispute Resolution

Any dispute relating in any way to your use of our website or products shall be submitted to confidential arbitration in Aspen, Colorado, except that to the extent you have violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. When we do, we will post the updated terms on our website and update the “last updated” date at the bottom of this page. Your continued use of our website after any changes constitutes acceptance of the new Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 140 West Cooper Avenue, Aspen, US 81611

Response Time: 1-2 business days

Thank you for being part of the Rowe Casa Organics community. We’re honored to support your natural wellness journey and are committed to ensuring your complete satisfaction with every aspect of your experience with us.